Refund policy

Last updated: October 25, 2026

This policy applies to purchases from TRENDINGIR FOR ONLINE SELLING, trading as TrendingIR.

Requesting a return

Please contact us within 15 days of receiving your product before returning an item. Include your order number, the item you wish to return, and the reason for your request.

We will confirm return eligibility and provide collection or return instructions. Please do not send items to an address without first receiving instructions from us.

Return condition

For change-of-mind returns, items must be unused, unworn, and returned with their original packaging, tags, and included accessories.

Any product-specific return restrictions must be disclosed before purchase. These conditions do not remove rights that apply to defective, damaged, incorrectly supplied, or misdescribed goods.

Return fee

A return shipping or collection fee of AED 15 applies to accepted change-of-mind returns.

This fee does not apply where the return is required because an item arrived defective, damaged, or incorrect, or where applicable law requires otherwise.

We will confirm any applicable fee and how it will be collected before arranging the return.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or materially different from its description, contact us promptly with your order number and a description of the issue. Photographs can help us assess the problem.

We will arrange an appropriate resolution in accordance with applicable law. This may include repair, replacement, or refund, depending on the circumstances.

Refund processing

We inspect returned items and submit approved refunds on the same day we receive the returned items.

We will notify you when your refund has been submitted. If a refund is not approved, we will explain the reason.

Refunds are issued to the original payment method where supported. If that method cannot receive a refund, we will agree an appropriate alternative with you.

When your refund will arrive

Submitting a refund and receiving the funds are separate steps. Your bank or payment provider controls when the money appears in your account.

For refunds processed through Shopify Payments, please allow up to 10 business days after submission. Other payment methods may have different processing times, which we will confirm where applicable.

If your Shopify Payments refund has not arrived after 10 business days, or another refund has exceeded its confirmed processing timeframe, contact us so we can help trace it.

Exchanges and cancellations

Cancellation may be possible before dispatch. Once an order has been dispatched, we will advise you of the available return options.

Please obtain confirmation before returning an item for exchange.

Business orders

Any separately agreed return terms for a business or wholesale order will be provided before purchase and will apply to that order, subject to applicable law.

Your legal rights

Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law.

Contact

Business name: TRENDINGIR FOR ONLINE SELLING
Email: TrendingIR.Services@gmail.com
Phone and WhatsApp: +971 52 573 9880
Support hours: 24/7

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